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Popular Topics: Which payment methods are accepted? , What are the advantages of using the pre-order service? ,

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TOP 10 - FAQs

  • What are the pre-order service benefits?
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  • How can I change or add products to my pre-order?
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TOP 10 - FAQs

  • What are the pre-order service benefits?
  • How can I redeem the pre-order?
  • Who can pre-order products?
  • What forms of payment are accepted?
  • When and how the pre-order can be made?
  • What is the warranty policy for products purchased at Duty Free Dufry?
  • How can I change or add products to my pre-order?
  • What are the customs allowances and maximum quantities?
  • What do I need to inform to complete the product pre-order?
  • How can I verify the status of my claim or information request?

Categories

  • Online Orders

  • Duty Free

  • Club Avolta

  • Corporate

  • Customs Allowances

  • Pick-up Points

Contact Us
For Dufry group customers (https://www.avoltaworld.com/en) from all countries worldwide that would like information, queries or have any complaints regarding our stores, products or services, please select one of the contact channels below and one of our agents at Dufry Global Contact Center will be glad to assist you.

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Toll Free

0800 72 38 379

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an e-mail

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, from 10AM to 7PM (GMT), excluding Brazilian national holidays. Chat with one of our agents in English, Spanish or Portuguese. Our Global Contact Center is open from Monday to Friday, from 10A.M to 7P.M (GMT), excluding Brazilian national holidays.
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Send an e-mail

In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process. If you have any requests or complaints you can contact us in English, Spanish and Portuguese by filling the form below, providing the required information and if the reason for the contact is about a purchase, attaching the sales receipt in order to speed up the service. You can also send an email to our Global Contact Center to clarify any information about our shops. We will provide an answer to your email up to five working days.
Fill the Form

For Dufry Group Stores


choose your Country

Local Customers (within Mexico):
Customers Outside Mexico:
Email
0800@dufry.com
WhatsApp
(54) 9 11 3478 2448
Telephone
Customer Service Working Hours
Monday to Friday from 09:30 to 17:00
Chat
Click Here
Online Submission Form:

For Colombian Emeralds


Customer Service Working Hours:
Monday to Friday: 1:00PM to 09:00PM (GMT)
Telephone:
+1 800-666-3889
+ 1 800-6-NO-DUTY (toll Free when calling from US)
+ 1 954-917-2517 (outside United States)
Email:
customerservice@colombianemeralds.com
PRE-ORDER PICK-UP POINTS
Click here and find our available pre-order pick-up points!
PRE-ORDER PICK-UP POINTS
Click here and find our available
pre-order pick-up points!
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