In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available.To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.
For Dufry group customers (https://www.dufry.com/en/company/our-retail-brands) from all countries worldwide that would like information, queries or have any complaints regarding our stores, products or services, please select one of the contact channels below and one of our agents at Dufry Global Contact Center will be glad to assist you.
Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.Chat with one of our agents in English, Spanish or Portuguese. Our Global Contact Center is open from Monday to Friday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.
Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays.If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT. Language options: Portuguese, Spanish and English.
Send an e-mail
In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process.If you have any requests or complaints you can contact us in English, Spanish, Portuguese and French by filling the form below, providing the required information and if the reason for the contact is about a purchase, attaching the sales receipt in order to speed up the service. You can also send an email to our Global Contact Center to clarify any information about our shops. We will provide an answer to your email up to three working days.
If you reside in the same country where the purchase took place (listed below), you will be also able to contact our local customer service directly. We will be also glad to assist you on any information about our stores through our local customer service offices. Please select the country and then choose your preferred customer service channel to contact us. Due to the pandemic, some telephone numbers may not be available.
If you purchased and have a request or complaint or need any information of one of our Colombian Emeralds International shops, you will be also able to contact our local customer service directly through the channels below:
Customer Service working Hours:
Monday to Friday 1:00PM – 9PM GMT
+ 800 666 3869
+ 1-800-6-NO-DUTY (toll Free when calling from US)