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Can I exchange for a product with greater value?

The product exchange can only be made for a product having equal or inferior value than the one which was purchased, in accordance with the Federal Revenue’s customs legislation.

In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Toll Free

0800 72 38 379

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays.

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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 1 pm GMT.
Language options: Portuguese, Spanish and English.

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Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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