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I requested a pre-order, but the product was not available in stock. What can I do?

All of the products shown on our website are subject to stock availability.

In case you would like to change your pre-order request, please contact one of our service channels and speak with one of our customer service operators.

  • Chat
  • Toll Free telephone (see below)
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Contact Us
In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.
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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

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PRE-ORDER PICK-UP POINTS
Click here and find our available pre-order pick-up points!
PRE-ORDER PICK-UP POINTS
Click here and find our available
pre-order pick-up points!

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