I requested a pre-order, but the product was not available in stock. What can I do?

All of the products shown on our website are subject to stock availability.

In case you would like to change your pre-order request, please contact one of our service channels and speak with one of our customer service operators.

Chat
Toll Free telephone (see below)

In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

Online Chat

Chat
WhatsApp

Conversar

Toll Free

0800 72 38 379

Send
an e-mail

Fill the Form

Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays.

Conversar

Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 1 pm GMT.
Language options: Portuguese, Spanish and English.

Send an e-mail

Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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PRE-ORDER PICK-UP POINTS