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Can I open my bag after having made the purchase?

Duty Free Dufry Brazil bags and packaging, once sealed, cannot be opened prior to leaving the airport.

Products acquired at Duty Free Dufry are for personal use and not destined for resale.

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In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
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