Hi, how can we help?

I made a pre-order for an item having a certain price, but now that price has changed. Will I pay the price at the time of the pre-order, or will I pay the current price?

One of the advantages of the Pre-order Service is guaranteeing prices and promotions.

Our customer will always pay the lowest price. Regardless of the pre-order price or whether the price is lower at the store at the time of claiming.

TIP: See all benefits and advantages to use the Pre-Order Service.

In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays.

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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 1 pm GMT.
Language options: Portuguese, Spanish and English.

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Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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PRE-ORDER PICK-UP POINTS