Hi, how can we help?

How do I request a product pre-order through Dufry DIPS?

To request a product pre-order, please contact us via telephone.

Call 0800 72 38379 and speak to us, free of charge.

Our Customer Service operators are available from Monday through Saturday, from 7 AM to 7 PM, with the exception of Brazilian national holidays.

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Toll Free

0800 72 38 379

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays.

Conversar

Chat

Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

Send an e-mail

Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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PRE-ORDER PICK-UP POINTS