For us to locate a concluded purchase and provide a second tax coupon, we will need the following informations:

• Number of the document registered at the check-out counter (Ex: Passport, ID etc);
• Number of the flight;
• Total purchased at the store;
• Time of store's visit;
• The store's terminal at the airport;
• To list at least one of the purchased products.

If you have these items at hand, please contact one of our service channels and speak with one of our customer service operators.

We will be glad to help you!