We will need to record this complaint, please contact one of our service channels and speak with one of our customer service operators.

You will need to have at hand either the receipt or the number of the document used during the trip (passport/ID)

The following data will also be required:

• document used for the purchase (passport / ID card);
• full name of the title-holder of the purchase;
• date of birth of the title-holder of the purchase;
• social security (USA) or similar document of title-holder of the purchase;
• telephone numbers (fixed and mobile);
• full address, including ZIP CODE.