Returning defective products:
In order to exchange the product, please contact one of our service channels and speak with one of our customer service operators to place a request.
Please take note of the following:
- The return can only be made if the product is unused, and only exchangeable for a same category item of equal or inferior value.
- Response time is of 3 business days, by email, to report the return procedures (location, date and required documents).
Our stores are located in free customs areas. Because of this, the Federal Revenue does not permit direct in-store returns.