Hi, how can we help?

How can I contact the Commercial Department?

In case you wish to speak with someone from our commercial area, please contact and formalize your proposal by sending an email to contactus@dufry.com

Online Chat

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Toll Free

0800 72 38 379

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an e-mail

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays.

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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

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Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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