You will need to have at hand either the receipt or the number of the document used during the trip (passport/ID).

Please contact one of our service channels below  and speak with one of our customer service operators.

The following data will also be required:

• document used for the purchase (passport / ID card);
• full name of the title-holder of the purchase;
• date of birth of the title-holder of the purchase;
• social security (USA) or similar document of title-holder of the purchase;
• telephone numbers (fixed and mobile);
• full address, including ZIP CODE.