My airport / flight number / airline is not listed on the website. What should I do?

We are sorry for the inconvenience. It is possible that you will need to supply the system with new information.

If you prefer, you can make your pre-order request with the customer service operators over one of our service channels.

See below our contact channels:

Online Chat
Toll free telephone 0800 72 38379 *

*Use the number only if you are based in Brazil.

For others toll free numbers, please scroll down and find below using the drop down toll free box.

Online Chat

Chat

Toll Free

0800 72 38 379

Send
an e-mail

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays.

Chat

Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

Send an e-mail

Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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PRE-ORDER PICK-UP POINTS