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My airport / flight number / airline is not listed on the website. What should I do?

We are sorry for the inconvenience. It is possible that you will need to supply the system with new information.

If you prefer, you can make your pre-order request with the customer service operators over one of our service channels.

See below our contact channels:

*Use the number only if you are based in Brazil.

For others toll free numbers, please scroll down and find below using the drop down toll free box.

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Contact Us
In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Toll Free

0800 72 38 379

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays.
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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

Send an e-mail

In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process.
Fill the Form
PRE-ORDER PICK-UP POINTS
Click here and find our available pre-order pick-up points!
PRE-ORDER PICK-UP POINTS
Click here and find our available
pre-order pick-up points!

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