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My airport / flight number / airline is not listed on the website. What should I do?

We are sorry for the inconvenience. It is possible that you will need to supply the system with new information.

If you prefer, you can make your pre-order request with the customer service operators over one of our service channels.

See below our contact channels:

*Use the number only if you are based in Brazil.

For others toll free numbers, please scroll down and find below using the drop down toll free box.

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In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.
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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

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PRE-ORDER PICK-UP POINTS
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PRE-ORDER PICK-UP POINTS
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pre-order pick-up points!

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