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I have a pre-order request and would like to change the pre-order date to the following day. What should I do?

Pre-orders are forwarded to the stores with 24 hours prior notice and remain there for another 24 hours after the scheduled date.

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In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
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PRE-ORDER PICK-UP POINTS
Click here and find our available pre-order pick-up points!
PRE-ORDER PICK-UP POINTS
Click here and find our available
pre-order pick-up points!

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