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How can I cancel my pre-order request entirely?

It is possible to request that a pre-order be canceled, in case it has not yet been confirmed. Claiming is not mandatory. To request that a request be canceled, please contact one of our service channels and speak with one of our customer service operators.

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Contact Us
In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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0800 72 38 379

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Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays.
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Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

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In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process.
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PRE-ORDER PICK-UP POINTS
Click here and find our available pre-order pick-up points!
PRE-ORDER PICK-UP POINTS
Click here and find our available
pre-order pick-up points!

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