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Federal District - Brasilia International Airport

Pre-order pick-up point - Departures
Terminal 1 - Store 7U

Your good will be ready for pick-up 1 day before and will be available until 1 day after the date requested for pick-up.

You can also add aditional itens to your pre-order request while in store, or online chat and telephone.

Any questions? Find your answers in: Pre-order Service.

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Pre-order pick-up point - Departures
Terminal 1 - Store 7U

Your good will be ready for pick-up 1 day before and will be available until 1 day after the date requested for pick-up.

You can also add aditional itens to your pre-order request while in store, or online chat and telephone.

Any questions? Find your answers in: Pre-order Service.

Online Chat

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Toll Free

0800 72 38 379

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an e-mail

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays.

Chat

Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 7 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

Send an e-mail

Our primary goal is to keep customers satisfied. In order to speed up the process, in cases of complaint and requests regarding purchases, please provide your passport number, full name, address and attach the sales receipt (from top to bottom) to the end of the formulary.

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PRE-ORDER PICK-UP POINTS