In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available.To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.
For Dufry group customers (https://www.dufry.com/en/company/our-retail-brands) from all countries worldwide that would like information, queries or have any complaints regarding our stores, products or services, please select one of the contact channels below and one of our agents at Dufry Global Contact Center will be glad to assist you.
Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.Chat with one of our agents in English, Spanish or Portuguese. Our Global Contact Center is open from Monday to Friday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.
In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process.If you have any requests or complaints you can contact us in English, Spanish, Portuguese and French by filling the form below, providing the required information and if the reason for the contact is about a purchase, attaching the sales receipt in order to speed up the service. You can also send an email to our Global Contact Center to clarify any information about our shops. We will provide an answer to your email up to three working days.