Contact Us
In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available.
To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.
For Dufry group customers (https://www.dufry.com/en/company/our-retail-brands) from all countries worldwide that would like information, queries or have any complaints regarding our stores, products or services, please select one of the contact channels below and one of our agents at Dufry Global Contact Center will be glad to assist you.
If you reside in the same country where the purchase took place (listed below), you will be also able to contact our local customer service directly. We will be also glad to assist you on any information about our stores through our local customer service offices. Please select the country and then choose your preferred customer service channel to contact us. Due to the pandemic, some telephone numbers may not be available.
If you purchased and have a request or complaint or need any information of one of our Colombian Emeralds International shops, you will be also able to contact our local customer service directly through the channels below:
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