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- What is the country of origin? This information is requested on the flight data screen.
- When I am prompted to enter the flight date, should I state the date of departure or the date of arrival?

What is the country of origin? This information is requested on the flight data screen.

When I am prompted to enter the flight date, should I state the date of departure or the date of arrival?

In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

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0800 72 38 379

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Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.

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Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

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In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process.

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Email
0800@dufry.com
(54) 9 11 3478 2448
Monday to Friday from 09:30 to 17:00
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Customer Service Working Hours:
Monday to Friday: 1:00PM to 09:00PM (GMT)
+1 800-666-3889
+ 1 800-6-NO-DUTY (toll Free when calling from US)
+ 1 954-917-2517 (outside United States)
customerservice@colombianemeralds.com

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PRE-ORDER PICK-UP POINTS

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pre-order pick-up points!

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Data entry during the pre-order online checkout

What is the country of origin? This information is requested on the flight data screen.

When I am prompted to enter the flight date, should I state the date of departure or the date of arrival?

Online Chat

Chat
WhatsApp

Toll Free