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- How can I verify the status of a requested pre-order?

How can I verify the status of a requested pre-order?

In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available. To better serve you during this moment, we are prioritizing the chat, WhatsApp and e-mail channels.

Online Chat

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WhatsApp

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Toll Free

0800 72 38 379

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an e-mail

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Online Chat

Chat with one of our operators now. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays.

Conversar

Toll Free

Contact us via telephone. Call 0800 72 38379 to talk to us free of charge. Our Contact Center is open from Monday to Saturday, 7 am to 4 pm, excluding Brazilian national holidays. If you are outside of Brazil, use one of the phone numbers below, Monday to Saturday, 10 am to 4 pm GMT.
Language options: Portuguese, Spanish and English.

Send an e-mail

In case of complaints, refunds or any other request related to your purchase, you can contact us by filling the form bellow, providing your personal details, passport number and also attaching the sales receipt in order to speed up the desired process.

Fill the Form

PRE-ORDER PICK-UP POINTS

Click here and find our available pre-order pick-up points!

PRE-ORDER PICK-UP POINTS

Click here and find our available
pre-order pick-up points!

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Status of my pre-order

How can I verify the status of a requested pre-order?

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